FAQ
When are you open?
Open from 4pm until late Tuesday - Thursday.
Open from 12pm until late Friday - Sunday
Where are you located?
arkhé is located at the heritage listed site, 127 The Parade, Norwood.
How can I dine overlooking the kitchen?
Our kitchen counter is reserved for parties of 2, with limited spaces available for solo diners and tables of 3. To reserve this space or view availability for this experience, please visit our reservations page and select ‘counter seating’.
Is arkhé available for private hire?
At arkhé, we endeavour to offer the venue privately to mark your special occasion where possible. We ask interested parties to contact us so we can organise a meeting and discuss our private function options. If you wish to walk through the restaurant and hear about our sole-use opportunities, please enquire at [email protected]
What if I want to cancel or change my reservation?
If you fail to show up or cancel your booking within 24 hours of the booking time, you may be charged $50 per person at arkhé’s discretion. To discuss any alteration to your booking, please reach out at [email protected] or call us on (08) 8330 3300.
Do you allow byo?
Our beverage selection has been carefully curated by our beverage team to suit all palates and price points, and as such it is our policy to not allow outside drinks to be brought on to the premises, except by prior arrangement with management. If you would like to discuss this, please contact [email protected] or call (08) 8330 3300 for all enquiries.
Can I dine by myself?
Solo diners can book a seat at our kitchen counter for lunch or dinner, however should you miss out on a booking, you may opt to try our snacks at our bar.
Do you have a public holiday surcharge?
All purchases made within arkhé on a public holiday incur a 15% surcharge.
What is your maximum booking allowance?
arkhé can accommodate tables of up to 8 guests within our standard dining space and up to 16 guests on our communal table (subject to availability). We strongly recommend making these bookings well ahead of time so as not to miss out.
What are the menu options?
A la carte
arkhé offers an a la carte dining experience for tables of up to 7. Our a la carte menu changes often due to seasonal availability, however a sample menu can be found here.
Chef select
A chef’s select tasting menu curated by Jake Kellie is available for all tables, however for bookings of 8 or more, the chef’s select menu is compulsory. The menu price starts at $150 per person.
Beverages are not included in the menu price however an a la carte wine list will be available on the day.
Is your venue accessible to people with mobility restrictions?
arkhé has been designed to welcome guests with all mobility requirements. If you require an assisted space within our venue, we ask that you inform us at least 24 hours prior to your arrival so we can provide the most accessible seating possible. We are unfortunately unable to offer wheelchair accessible seating at our kitchen counter due to the permanent installation of seating. Please contact us via [email protected]
Do you accommodate dietary requirements and food allergies?
The team at arkhé take all dietary and allergy requirements seriously. We would prefer at least 24 hours notice of any restrictions prior to your booking so you can enjoy the best experience that we have to offer with your needs in mind. You can include your dietary notes in your booking or alternatively contact us via email at [email protected].
Please note that no precautions we take can ensure that every item sourced from our purveyors and distributors has been handled with the same care as our team. Due to this, we cannot accommodate guests with severe allergies where cross-contamination may trigger a serious reaction.
Do you accept walk-ins?
Yes we do, where availability permits. However, reservations are encouraged where possible. If you would like to reserve a table, you can do so by booking here. The bar is open and available for drinks and snacks each night and does not require a reservation.
What is the dress code?
We do not have a dress code, we only ask that you come as you feel comfortable.
Can I bring my children?
Children are most certainly welcome in our venue, however we do note that the floor space is tight and may not always accommodate prams. We can provide a high chair at your table however due to the configuration of the restaurant we ask that you reach out to us and advise us of your requirements so we can accommodate your party as comfortably as possible at least 24 hours ahead of your booking.
Due to the nature of the venue and ease of accessibility to open flames both in the kitchen and fireplace located in the courtyard, we request the strict supervision of all children and ask that they are not left unattended at any time. Please also keep in mind that we do not offer a children’s menu and food that has not been prepared on site is not permitted in the venue, they are welcome to order off of the a la carte menu.
By law, guests under the age of 18 are required to have a parent or guardian accommodate them within the venue.
How do we get there?
As arkhé is situated on The Parade, Norwood, there is limited parking available both on street and behind the venue. We want you to be able to relax and enjoy what our beverage list has to offer and for this reason encourage guests to arrange taxi or ride-share services to and from arkhé where possible. If you have pre-arranged a pick up time, please inform our staff upon arrival and we will endeavour to work to your schedule as much as possible.
When do new bookings become available?
Reservations are available for the current month, and two months in advance.